Community Living Toronto
How Community Living Toronto turned accountability into empowerment with SAP Concur Solutions
Community Living Toronto (CLTO), a well-established organization dedicated to empowering individuals with intellectual disabilities, faced challenges with outdated financial management processes. Managing expenses for 100 supported homes manually exposed CLTO to risks, highlighted by a $15,000 fraud incident.
Recognizing the need for change, CLTO transitioned to SAP Concur solutions, an intuitive and scalable platform, improving accountability and ensuring transparency. Concur Expense facilitated decentralized purchase management for 1,000 plus staff, eliminating paper-based inefficiencies. The adoption process involved internal training modules, enabling staff to adapt swiftly without additional support.
Additionally, CLTO improved financial management for 300 residents, replacing cumbersome methods with efficient digital tracking using Concur Expense. This transition enhanced compliance with Ontario's regulations, enabling instant access to financial records and audits.
Through modern technology, CLTO reaffirmed its commitment to inclusivity, allowing staff to focus on direct care and empowering individuals by safely managing finances. SAP Concur solutions have become indispensable for CLTO, supporting their mission to facilitate respectful, independent lives for those they serve. To learn more read the full case study.
“We used to audit maybe 10 percent of files annually. Now we can access anything we need, whenever we need it.”
Betty Yam, Chief Financial and Administrative Officer, Community Living Toronto
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