Stop the Handoff - How AI-Enabled T&E Can Transform the Way Your Business Travels

This webinar, hosted by Amex GBT Solutions Director Brenda McKenzie-Ogle and featuring Kevin Yeh, Senior Director of Travel Program Product and Engineering at Amex GBT, and Katie Skirving, VP of Product Management at SAP Concur, examines why T&E management remains fragmented for most organizations and what becomes possible when booking and expense are designed to work as one.

Drawing on joint research conducted by Amex GBT and SAP Concur through direct interviews with travel managers across industries and company sizes, the session makes the case that T&E inefficiency is a design problem with a design solution, and introduces Complete, the integrated platform developed through the Amex GBT and SAP Concur alliance, as that solution.

Topics covered include the real cost of disconnected T&E, including undetected spend leakage, after-the-fact policy enforcement, and travel managers spending more time reconciling data than managing the program; what it means to connect the traveler journey rather than simply integrate two platforms; and a live demonstration of the Complete platform showing personalized booking recommendations, automatic expense report creation at the moment of booking, and a spend leakage dashboard that combines booking and expense data in a single view for the first time.

The session closes with a prioritized framework for evaluating a connected T&E experience, including where conversational AI can have the greatest near-term impact for travel managers, how to distinguish a meaningful integration from a purely technical one, and a practical diagnostic for identifying where a disconnected program is costing the organization the most.