8th Annual SAP Concur Global Business Travel Survey Report

A 360° View of Business Travel

Now in its eighth year, the Global Business Travel Survey brings together perspectives from travel managers, CFOs and travelers around the world to reveal what’s working, what’s changing, and where organizations may need to rethink their approach to business travel.

The Trust Gap, AI Boom & New Travel Reality

Beneath the headlines, this year’s findings reveal several themes that are redefining business travel.

Here’s a look at some of them:

Trust and policy in practice
- Nearly half of business travelers say they bend or break travel or expense policy.
Duty of care: Who owns traveler safety?
- Just 38% of CFOs say their organization is completely responsible for ensuring the safety of employees during business trips.
AI in business travel is outpacing policies
- 72% of business travelers say they would use shadow AI tools, or non-approved AI tools.
Business travel is valued beyond the financial
- 93% of business travelers say it benefits their mental and physical health.

"Business travel programs as a whole have earned trust by delivering real value beyond the financial: 97% of CFOs say business travel is important to their organization’s overall growth strategy, while 93% of business travelers say it benefits their mental and physical health." - Charlie Sultan, President of Concur Travel, SAP Concur

Download the report to get the full picture of today's business travel landscape.

About the research: The eighth annual SAP Concur Global Business Travel Survey is based on insights from 3,300 business travellers across 21 global markets, 800 travel managers in eight markets, and 700 CFOs from seven markets. The study was conducted April 1-20, 2026, in partnership with Wakefield Research.

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