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T&E Integration: from source to back office - how do the SMBs stack up?

All companies have travel and entertainment (T&E) expenses and the challenges and issues in managing them are the same regardless of size. However, the question remains as to whether size matters when it comes to managing these expenses. Are smaller companies more efficient, or do size and scale help when it comes to integration of the T&E solution with other systems? Where does the balance lie between aiding the traveller and supporting the business? Are they compatible or conflicting goals when it comes to prioritizing technology solutions?

This report will examine these questions for small and medium businesses (SMBs) in terms of their capabilities and technology adoption compared to Best-in-Class companies, in order to determine where the differences lie and improvements that are needed. SMBs for this report are defined as companies with 1000 employees or less.

Aberdeen Group 2015